• Build strong partnerships with business stakeholders (ex. Marketing, Customer Support, Pricing, Sales, Operations and Legal), external partners and development teams

• Create and manage product backlog items, prioritize them with the customer and team in line with product strategy and goals

• Own the roadmap, the quarterly planning, and prioritization and third party integrations within our platform

• Proactively identify customer experience trends and propose solutions.

• Lead and monitor user acceptance testing (UAT) for client projects

• Responsible for the business and technical analysis of the CRM processes

• Creating and managing project documentation including business requirements, functional design documents to ensure projects are delivered on time and on quality in order to meet business expectations

• Preparing and executing test scenarios, including defect tracking and reporting, confirming that requirements are accurate and complete

• Responsible for the vendor management if the solution requires outsource efforts

• Provide feedback to the development team to improve solutions and ensure they meet client requirements

• Work collaboratively with the internal Salesforce team to design solutions that will meet internal clients’ business requirements

• Following Salesforce & technology industry news to keep apprised of trending topics is a plus.

What professional are we looking for?

We are looking for a “Salesforce Business Analyst” in Istanbul to join our rapidly expanding global property technology scaleup. Tiko focuses on disrupting the real estate market industry by using technology and implementing a different business approach.

 If you have;

• Bachelor's degree or equivalent experience, with a background in Computer Science or Engineering

• 4 + years of experience as as an Analyst/ Product Owner

• Experience on CRM especially Salesforce is a plus

• Ability to translate business needs into effective and detailed user stories, requirements, and acceptance criteria

• Able to create complex technical and functional requirements documentation

• Experience working with an agile development model including tracking work in Jira

• Have strong analytic, communication and vendor management skills

• Basic SQL knowledge and experience

• Have knowledge about Agile methodology, SDLC and Project Management principles

You are thrilled with and make your own values and culture.

• Nice is the new cool: we care about others, workmates, partners, and clients.

• We act, don’t react: we anticipate future needs or changes and adapt to them.

• Make it happen: we think creatively to achieve our goals.

• I got this: we take ownership of our projects.

Besides growing in a start-up with a great environment, you will also enjoy our benefits:

• Salary according to your experience and knowledge. We will go all out to get you to be part of the team!

• Virtual Stock options. What does this mean? That we all own a little piece of Tiko. In case of an acquisition or we go public, you will be able to convert your virtual stock options into a potential bonus that would multiply your annual salary several times

• Hybrid work model to allow a real reconciliation with your life outside of Tiko, the one that really matters

• Weekly English classes adapted to your level if you wish and during working hours

•  Lunch Ticket

•  Private medical insurance

•  Multicultural team, made up of colleagues from Turkey, Portugal and Spain (we will continue to grow in Europe)

•  International transfer program. This program allows our employees to work in other countries after a period of time

•  In addition, we are that type of company that has just been awarded the Great Place to Work® certification for the second year in a row.