Salesforce/CRM Business Analyst

Permanent employee, Full-time · Istanbul

Your mission

We are a startup that combines technology with the real estate market. Our goal is to make the apartment selling process as smooth and hassle-free as possible. Using technology, Tiko makes it possible for anyone to sell their home within 7 days, compared to the national average of over 7 months.

But where is the trick? Actually there isn't, but there is a lot of invisible work behind it, always focused on making the user experience optimal. A lot of technology (the famous algorithms), a lot of process automation and, above all, an incredible human team behind it with a high quality standard that makes it possible.

Your tasks
  • Build strong partnerships with business stakeholders (ex. Marketing, Customer Support, Pricing, Sales, Operations and Legal), external partners and development teams

  • Create and manage product backlog items, prioritize them with the customer and team in line with product strategy and goals

  • Own the roadmap, the quarterly planning, and prioritization and third party integrations within our platform

  • Proactively identify customer experience trends and propose solutions.

  • Lead and monitor user acceptance testing (UAT) for client projects

  • Responsible for the business and technical analysis of the CRM processes

  • Creating and managing project documentation including business requirements, functional design documents to ensure projects are delivered on time and on quality in order to meet business expectations

  • Preparing and executing test scenarios, including defect tracking and reporting, confirming that requirements are accurate and complete

  • Responsible for the vendor management if the solution requires outsource efforts

  • Provide feedback to the development team to improve solutions and ensure they meet client requirements

  • Work collaboratively with the internal Salesforce team to design solutions that will meet internal clients’ business requirements

  • Following Salesforce & technology industry news to keep apprised of trending topics is a plus.

Your profile

What professional are we looking for?

We are looking for a “Salesforce Business Analyst” in Istanbul to join our rapidly expanding global property technology scaleup. Tiko focuses on disrupting the real estate market industry by using technology and implementing a different business approach.

 If you have;


  • Bachelor's degree or equivalent experience, with a background in Computer Science or Engineering

  • 4 + years of experience as as an Analyst/ Product Owner

  • Experience on CRM especially Salesforce is a plus

  • Ability to translate business needs into effective and detailed user stories, requirements, and acceptance criteria

  • Able to create complex technical and functional requirements documentation

  • Experience working with an agile development model including tracking work in Jira

  • Have strong analytic, communication and vendor management skills

  • Basic SQL knowledge and experience

  • Have knowledge about Agile methodology, SDLC and Project Management principles

Why us?

You are thrilled with and make your own values and culture.


  • Nice is the new cool: we care about others, workmates, partners, and clients.

  • We act, don’t react: we anticipate future needs or changes and adapt to them.

  • Make it happen: we think creatively to achieve our goals.

  • I got this: we take ownership of our projects.

Besides growing in a start-up with a great environment, you will also enjoy our benefits:

  • Salary according to your experience and knowledge. We will go all out to get you to be part of the team!

  • Virtual Stock options. What does this mean? That we all own a little piece of Tiko. In case of an acquisition or we go public, you will be able to convert your virtual stock options into a potential bonus that would multiply your annual salary several times

  • Hybrid work model to allow a real reconciliation with your life outside of Tiko, the one that really matters

  • Weekly English classes adapted to your level if you wish and during working hours

  •  Lunch Ticket

  •  Private medical insurance

  •  Multicultural team, made up of colleagues from Turkey, Portugal and Spain (we will continue to grow in Europe)

  •  International transfer program. This program allows our employees to work in other countries after a period of time

  •  In addition, we are that type of company that has just been awarded the Great Place to Work® certification for the second year in a row.

About us

We are looking forward to hearing from you!
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