Salesforce/CRM Business Analyst

Permanent employee, Full-time · Istanbul

Your mission

We are a startup that combines technology with the real estate market. Our goal is to make the apartment selling process as smooth and hassle-free as possible. Using technology, Tiko makes it possible for anyone to sell their home within 7 days, compared to the national average of over 7 months.

But where is the trick? Actually there isn't, but there is a lot of invisible work behind it, always focused on making the user experience optimal. A lot of technology (the famous algorithms), a lot of process automation and, above all, an incredible human team behind it with a high quality standard that makes it possible.

Your tasks
  • Build strong partnerships with business stakeholders (ex. Marketing, Customer Support, Pricing, Sales, Operations and Legal), external partners and development teams

  • Create and manage product backlog items, prioritize them with the customer and team in line with product strategy and goals

  • Own the roadmap, the quarterly planning, and prioritization and third party integrations within our platform

  • Proactively identify customer experience trends and propose solutions.

  • Lead and monitor user acceptance testing (UAT) for client projects

  • Responsible for the business and technical analysis of the CRM processes

  • Creating and managing project documentation including business requirements, functional design documents to ensure projects are delivered on time and on quality in order to meet business expectations

  • Preparing and executing test scenarios, including defect tracking and reporting, confirming that requirements are accurate and complete

  • Responsible for the vendor management if the solution requires outsource efforts

  • Provide feedback to the development team to improve solutions and ensure they meet client requirements

  • Work collaboratively with the internal Salesforce team to design solutions that will meet internal clients’ business requirements

  • Following Salesforce & technology industry news to keep apprised of trending topics is a plus.

Your profile

What professional are we looking for?

We are looking for a “Salesforce Business Analyst” in Istanbul to join our rapidly expanding global property technology scaleup. Tiko focuses on disrupting the real estate market industry by using technology and implementing a different business approach.

 If you have;

 

  • Bachelor's degree or equivalent experience, with a background in Computer Science or Engineering

  • 4 + years of experience as as an Analyst/ Product Owner

  • Experience on CRM especially Salesforce is a plus

  • Ability to translate business needs into effective and detailed user stories, requirements, and acceptance criteria

  • Able to create complex technical and functional requirements documentation

  • Experience working with an agile development model including tracking work in Jira

  • Have strong analytic, communication and vendor management skills

  • Basic SQL knowledge and experience

  • Have knowledge about Agile methodology, SDLC and Project Management principles

Why us?

You are thrilled with and make your own values and culture.

 

  • Nice is the new cool: we care about others, workmates, partners, and clients.

  • We act, don’t react: we anticipate future needs or changes and adapt to them.

  • Make it happen: we think creatively to achieve our goals.

  • I got this: we take ownership of our projects.

Besides growing in a start-up with a great environment, you will also enjoy our benefits:

  • Salary according to your experience and knowledge. We will go all out to get you to be part of the team!

  • Virtual Stock options. What does this mean? That we all own a little piece of Tiko. In case of an acquisition or we go public, you will be able to convert your virtual stock options into a potential bonus that would multiply your annual salary several times

  • Hybrid work model to allow a real reconciliation with your life outside of Tiko, the one that really matters

  • Weekly English classes adapted to your level if you wish and during working hours

  •  Lunch Ticket

  •  Private medical insurance

  •  Multicultural team, made up of colleagues from Turkey, Portugal and Spain (we will continue to grow in Europe)

  •  International transfer program. This program allows our employees to work in other countries after a period of time

  •  In addition, we are that type of company that has just been awarded the Great Place to Work® certification for the second year in a row.

About us


We are looking forward to hearing from you!
Thank you for your interest in Tiko. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@tiko.es

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